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Herb Chambers Dealers – Top Places to Work

TOP PLACES TO WORK | Herb Chambers

Boston Globe Top Places To Work - Herb Chambers

A personal note from Herb Chambers

Dear Valued customer,

Last, year at this time, I wrote to you about an important workplace distinction of which, I was very proud.

The Herb Chambers Companies were recognized as being amongst The Boston Globe’s Top 100 Places to Work for 2009. I am so proud to tell you, we have just been notified by the Boston Globe, that we have earned this distinction again for 2010.

This year we are ranked eighth in the Large Employer category. We were selected from more than 1,000 employers who participated in the survey. In fact, we are the only automotive dealer ever to have received this award and now we’ve earned it twice.

What I love so much about this is that it was the enthusiastic recognition of our employees’ that made this possible when they nominated our company as a Top 100 workplace.

There is no higher privilege in business than to have your employees emphatically state, “What a great place to work”! … And then, want to tell the whole world…amazing!

Thank you.

Herb Chambers

Herb Chambers Companies

Twenty-five years ago, it wasn’t the norm for an auto dealer’s service department to wash the cars before returning them to customers, but Herb Chambers did it. “My feeling was a clean car always ran better than dirty one did,’’ said Chambers, head of his namesake business.

This year, going against the grain meant completing $50 million in new facilities. It’s that kind of thinking that has allowed Chambers auto dealerships to grow while other dealers are struggling or even closing down.

That sits well with employees, especially in the high-pressure world of auto sales. “I think it gives our people a great deal of confidence,’’ Chambers said. “They feel good about our company. They believe they are in the right place.’’

One after another, Chambers employees surveyed for Top Places cited the boss himself and the company’s growth as reasons for their satisfaction.

Not that Chambers has escaped the recession entirely. Sales are down 19 percent this year compared to last year, when the expansion was planned. But national numbers are down even more: from 30 to 34 percent.

“We never had a doubt about the future,’’ said Michael Hannafin, service director at Flagship Motorcars, a newly refurbished Chambers dealership in Lynnfield. “He’s a guy who believes in what he is doing. That trickles down.’’

Hannafin said Chambers recently pulled aside a manager who had reorganized a parts department, saying he wanted the rest of the company to copy the system. “You can’t measure what that does for an employee,’’ Hannafin said. “That guy was on cloud nine and the rest of his team was motivated, because he was singled out in a positive way by the CEO of the company.’’

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Herb Chambers Kia of Burlington

Letter From Herb

Introducing the all new Herb Chambers Kia of Burlington!

Last month we were pleased to welcome our latest addition with the opening of the all new Herb Chambers KIA of Burlington. You may or may not know that Kia is of the same pedigree as Hyundai; both have really come on strong in the last few years with amazing value, design & the industry leading warranty. The KIA Motors tagline is “The Power to Surprise®” and with that in mind, you can bet they’re ready to deliver, and so are WE!

I’m particularly excited by one of their newest models, which is the 2011 KIA Optima slated to be unveiled at the very popular New York Auto Show in April. I can tell you that preliminary photos reveal a very stylish exterior

KIA Optima

and an extended wheelbase, in addition to what the industry calls a “tiger” front end, meaning aggressive. This new beauty is also rumored to have LED accent strip lighting (´a la Audi) above the fog lights with flared wheel arches and front fender vents. Please see photo to the right, “What’s not to like?”

There’s also much more as Kia now offers 11 models; (Borrego, Sedona, Sorento, Sportage, Forte, ForteKoup, Optima, Rio, Rio5, Rondo and Soul) each one of them purposely built to please almost any audience as there truly is something for everybody.

KIA Soul

Another favorite is the new KIA Soul. The name is very apropos because this little beauty truly has soul!  You can tell from the photo to the left that this car is cute, spirited & practical and just right for the “Gen Y” intended audience. With this car, KIA edges a bit into BMW / MINI territory, heavily pitching personalization, offering many accessories and ways to attach your identity to your Soul, with everything from side view mirrors in accenting colors, to seats that glow in the dark. Their goal with the Soul is to stand out in a sea of sameness.

Again; I quote “The Power to Surprise“.

If you’re curious about the complete KIA model line-up, I invite you to get to know them all on the Herb Chambers KIA website www.herbchamberskia.com or just visit us for a test drive at Herb Chambers KIA of Burlington @ 93 Cambridge Street, Route 3A, (which is) Exit 33 Off Route 128, Burlington, MA where one of our knowledgeable team members will be happy to assist you.

And remember, if you’re even thinking about a new Kia or Hyundai or Honda or Mercedes-Benz or BMW or any other makes at all for that matter; rest assured that at Herb Chambers, “We’ve Got it!”


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The Herb Chambers Companies serve Boston Mass, Providence RI and Worcester MA areas with new, used and pre-owned Audi, Bentley, BMW, Buick, Cadillac, Chevrolet, Chevy, Chrysler, Dodge, Ford, Honda, Hummer, Hyundai, Infiniti, Jeep, Land Rover, Lexus, Maybach, Mercedes, Mercedes-Benz, Mini, Pontiac, Porsche, Rolls Royce, Saab, Scion, Smart, Toyota and Vespa.


Whether you are looking to buy a new vehicle from Herb Chambers, or just looking to have quality collision repair or service performed -- we hope that you find what you need here on our web site. If not, please contact us as soon as possible so that we can better assist you.

CLICK HERE to visit our Official Website HerbChambers.com !

  • The mission of The Herb Chambers Companies is to provide the highest quality service to our customers in the sale and repair of their motor vehicles.

  • We will operate professionally managed dealerships committed to be the leader in the market areas they serve.

  • Additionally, we will provide all our employees with the opportunity to receive above average compensation and opportunities for advancement, within our organization, limited only by their ability and performance.

  • In all instances, the highest level of integrity is to be maintained with customers, automobile manufacturers, and employees.

Herb Chambers Now Open in Burlington

Herb Chambers Porsche Burlington

Auto dealer Herb Chambers plans to break ground tomorrow for a new Audi/Porsche dealership in Burlington.

(Above is a rendering of what the new dealership will look like.)


Six weeks ago, Chambers presided over a similar ground-breaking ceremony in Westborough for an Infiniti dealership, and in the next few weeks, he plans to do the same for a new BMW dealership in Sudbury.


The US economy may be sluggish; consumers are fretting about high gas prices, but Chambers is forging ahead and reinvesting in his New England auto dealership empire.


In Burlington, that means relocating the Audi/Porsche dealership he bought about a year ago to larger space nearby.


"I hear everywhere that the auto business is bad," he said, "but we don't experience it."

Domestic auto brands, such as Ford, General Motors, and Chrysler are challenged, Chambers said, but some foreign brands are a different story.


According to Chambers, officials at Honda Motor Co. told him that Honda volume sales in New England were up 18 percent in April compared to a year ago. Herb Chambers Vespa


Four of Chambers' 44 dealerships are Honda and 15 are for Ford, GM, or Chrysler brands, he said.

With recent ads heavily promoting his used-car business, Chambers said he also saw an uptick in used-car sales in April.


Sales of gas-sipping Vespas are booming.


Last month, Chambers said he sold nearly 80, compared with 35 for April 2007.

Speaking about the auto market in general, Chambers said: "The market hasn't gotten any bigger. We're just getting a bigger piece of it."

(By Chris Reidy, Boston Globe staff)


Herb Chambers is 11th in the Nation


PROVIDENCE — Herb Chambers has retained his position as the 11th largest auto dealership in the nation, according to the latest listing by Automotive News.


“We’re obviously thrilled about it,” said Chambers from the Caribbean, where he was holding a sales meeting last week.


The ranking is based on new vehicle retail sales, with Somerville, Mass.-based Chambers coming in with 32,386 units. Combined with sales of used vehicles and wholesale sales, the company, which has three dealerships in Rhode Island and 41 in Massachusetts, sold a total of 63,933 vehicles last year. Group revenue was $1.7 billion.


At the same time, Chambers said he expects sales to be up by about $200 million this year — “sales could go to $2 billion if we’re lucky” — partly because of the full-year contribution of luxury dealership Foreign Motors West, which he acquired last June, and partly because of expected increases in same-store sales.


“I’m pretty optimistic, unlike most of the industry,” he said. “If you buy into (the doom and gloom), you can lull yourself into poor performance.”


The top dealership in the country last year was Fort Lauderdale, Fla.-based AutoNation, with 683,867 total sales and revenues of $17.6 billion. Number two was Bloomfield Hills, Mich.-based Penske Automotive Group, which owns Inskip Automall in Warwick, with 388,642 total sales and revenues of $12.8 billion.


“2007 was supposed to be a tough year but it was our best year ever,” Chambers said. “And I think 2008 will be better than a repeat performance.”


“We’ve got great people,” he added, noting the company currently has about 2,000 employees. “I know everyone says that, but I really believe it. That’s why we’re successful. It’s not my ability.”


Chambers said when he started 25 years ago with a Cadillac dealership in New London, his plan was merely to grow the company.


“There were 33,000 dealerships in the country back then, and we were number 33,000 and one,” he said. “Now there are 22,000 dealerships and we’re very pleased to be number 14. We’re appreciative, but we’re not gloating.”


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Cars & Coffee Events

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Herb Chambers Cars and Coffee is for motoring enthusiasts looking for a place to take their ride, share stories and admire each other’s pride and joy.


Saturday, June 12, 2010 from 7:00am to 10am


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Herbert Chambers who resides in Boston and Connecticut owns the Herb Chambers dealerships. Prior to entering the automobile business, Herb was the founder of A-Copy America, which became the largest office copier dealer in the world. 

In 1983 he merged that company with what is now know as Ikon. They are an international company listed on the New York Stock Exchange and operate in 8 countries. Herb became the single largest shareholder in this Fortune 500 Company.

In 1985, Herb sought another business challenge. He has always been a car enthusiast, so he looked to the automobile business as a place loaded with opportunity. He was right! He started out with the purchase of a dealership in New London, CT. At that time there were 33,000 authorized auto dealerships.

Herb likes to say, We became number 33,000 and one! Our auto business has grown very fast and today if we were publicly owned (which we are not) we would be ranked the 7th largest in the United States. That is a long way from 33,001!

Following the acquisition of the dealership in New London (Cadillac and Oldsmobile) another Cadillac dealership was acquired with the approval of General Motors in Providence, Rhode Island. This dealership is a landmark along Interstate 95 in Providence. That same year, Hyundai was entering the U.S. market and had many qualified applicants apply for the dealership in Hartford, CT. After reviewing the credential of all the applicants, Hyundai chose Herb Chambers to be their dealer.

Approximately six months later, Mercedes Benz, BMW and Porsche dealerships were available in Boston. Needless to say, many people wanted these prestigious automobiles to sell and many applied. Only one was chosen for all three manufacturers, Herb Chambers.

Similar experiences occurred with other franchises. When Toyota opened its new Lexus division, they chose Herb Chambers above all other dealers to represent them on the Automile in Norwood.

They made the right choice, as Herb Chambers Lexus of Norwood is the largest and most successful dealer in all of New England. Herb Chambers now has three Honda locations, Burlington, Boston and Seekonk, Massachusetts. Herb Chambers is the largest Honda dealer in New England. He also has the largest volume Porsche, BMW, Hyundai, Dodge and Saturn dealerships in New England and his two Mercedes locations are ranked one and two in New England.

The Herb Chambers automobile dealerships do a billion dollars in sales a year and we have over twelve hundred employees. That is more than three times larger than any other dealer in New England. Last year, 33,000 people chose Herb Chambers as the place to buy their new or used vehicle.

We have won more J.D. Power Certified retailer awards that any other automobile dealer in the country. Our twenty-three dealerships include: Chrysler, Hyundai, Lexus, BMW, Porsche, Saab, Infiniti, Cadillac, Mazda, Ford, two Toyota dealerships, two Kia dealerships, two Dodge dealerships, two Mercedes Benz dealerships, two Saturn dealerships, three Honda dealerships and we recently became the exclusive Mini and Vespa dealers in Boston.

Herb believes that we have achieved phenomenal success in the automobile dealership business because of the education he received from other dealers prior to entering the business. Having a huge passion for automobiles and acquiring hundreds of them for himself and his companies he likes to say he had been a “victim” of more car dealers that anyone he knows. Through these experiences we know the things to do and more importantly the things not to do so that a client of ours has a pleasant ownership experience.

Ours is a great company to work for.

We have great benefits like a 401K plan where the company matches our investment by 50%. We have great work environments, great training, the best franchises and incredible recognition programs. Every year all of our employees come together for an awards ceremony and banquet. The top ten percent of our employees are recognized as what we call “Champions of Excellence”. That event costs Herb Chambers a half a million dollars every year. He knows it is worth every dime because it motivates all of us to do a great job for our customers. We all want to be “Champions”. We choose to work for Herb Chamber because he is the best person to work for in the automobile industry. Our customers choose Herb Chamber because he is simply to best, period.

I know if you chose to buy your vehicle from our company you will have made the right decision. I made the right decision when I chose to work for Herb and I realize it every day. Oh, by the way did I tell you about the money back guarantee on our pre-owned cars?

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